Customer Service

This is a two part blog post.  The first part is how I got myself stuck on a table in a beauty salon, and the second a tribute to excellent customer service.

I was really excited on Saturday morning, I was returning to Westport for a day of visiting old friends and haunts.  The Hair and Beauty Rooms in Westport is a ‘haunt’ and a place where I have made some very good friends.  I wanted to treat myself to a few treatments including a leg wax.  I honestly believe that every fabulous woman should where possible have salon days (and if money is tight, treat yourself in your own home).

I digress…

I woke up on Saturday morning bright and breezy and simply sat on the sofa.  Pop – my back went out.  Excruciating pain.  It hasn’t happened for years, but it happened on a day when I didn’t want it to happen.  I tried lying on the floor and doing a manoeuvre to pop it back in.  The only thing that happened was that the dog was worried about me and tried to lick me better.  I struggled up, took a pain killer and set off to Westport. Thankfully I was not driving.

It eased up a bit and I struggled up the stairs of the salon eager to begin my treats.  It all went very well.  I lay there and was pampered by Lindsay, chatting away and thinking that my back wasn’t really that bad.  We got to the part where she asked me to turn over to wax the back of my legs. Eeek – out it went again.  I was stuck I couldn’t move one way or another.

Now in a way this was a funny situation, but in another it was awkward. Here I was bent double with half my legs waxed.

I cannot applaud the customer service I received loudly enough.  Lindsay was determined that I would leave the salon all beautifully waxed.  She finished the job with me bent double – I first for us all.  The awkwardness then increased as I realised I couldn’t reach my trousers which had slipped to the floor, never mind get dressed.  Lindsay kindly helped me to dress and sent me off to my favourite Westport pharmacy where again I was welcomed and given both great advice and the right medication to relieve the pain and enjoy the time with my friends.

This is a shout out to all those who give amazing customer service as part of their job. They are heroes.

Thank you for reading.  If you would like to leave a comment, please do and tell me about your customer service hero.

Kerry xx

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